By placing a reservation with Hy’s Limousine you acknowledge and agree to the following policies and terms and conditions.
For travel to and from most major airport and cities our standardized transfer rates apply. For travel between locations where we do not have a flat rate, an hourly charge is calculated plus gratuity and applicable fees. All trips billed on an hourly basis have a three (3) hour minimum in Connecticut, and a four (4) hour minimum outside of Connecticut. Rates are subject to change at any time.
Cancellation Policy / No-Show Fees
If you are unable to locate your chauffeur at anytime, please call 800-255-5466 (US) or 203-934-6331 (International) immediately. A dispatcher is on call 24-hours for assistance. Cancellations are accepted by phone only. Cancellations of any vehicle type less than four (4) hours prior to scheduled pick-up in the continental United States, and less than twenty-four (24) hours if international, will result in a cancellation fee equal to the full base fare price of the trip fare plus the 20% service fee, and any applicable fees incurred, parking, wait time, etc. We are not responsible for passenger flights or trains which are missed, cancelled, diverted, delayed or any other incident which results in failure to comply with the Cancellation Policy. We will exact our best effort to fulfill client needs in these instances subject to wait time fees or late cancellations and re-bookings without detriment to other reserved clients.
At the time of cancellation you will always be given a cancellation number for your records. It is the client’s responsibility to retain the cancellation number. If you are not able to contact Hy’s for your cancellation, it will be considered a ‘no-show’ and will result in a cancellation fee equal to the full fare of the trip plus all other charges (20% service fee, applicable waiting time, parking). All reservations will be considered a ‘no show’ at one (1) hour past your scheduled pick-up time. If you have not contacted our office or met your chauffeur by that time you will be charged in full for the reservation plus any other additional charges incurred. All bus service cancellations must be made by calling the office. A fifty (50) percent deposit is taken at time of reservation for all bus service. This deposit is only refundable if cancelled thirty (30) days prior to trip date. If cancellation is made less than fourteen (14) days prior to reservation date, for a bus trip, a cancellation fee equal to one hundred (100) percent of the trip total will be incurred. Deposits may be used for credit on future trips pending management approval. Hy's Limousine Worldwide shall not be liable for passenger flights or trains that are missed, cancelled, diverted, delayed, or any other incident which results in failure to comply with the cancellation policy.
Hy’s Limousine requires that all changes be received by phone four (4) hours prior to scheduled pick-up time. If a change cannot be accommodated and results in a cancellation, the client will be charged fifty (50) percent of the fare including the 20% service fee. Changes cannot be made with our chauffeurs. All changes must be made with a Customer Service Representative or a Dispatcher by calling the office at (203) 934-6331 or (800) 255-5466.
At Hy’s, all flight arrival times are updated in real time. Our information is only as reliable as the information provided by the airlines and airports. Once you have contacted our office, wait time will start thirty (30) minutes past the last posted flight arrival time or at a time otherwise designated by the Hy’s dispatcher. Wait time will be billed at the hourly rate of the vehicle that was reserved plus gratuity, and any other additional charges incurred including parking.
For all point to point reservations there is a fifteen (15) minute grace period from the scheduled pick-up time. Wait time charges will begin once that fifteen (15) minute grace period has past or at a time designated by the Hy’s dispatcher. Wait time will be billed at the hourly rate of the vehicle that was reserved plus gratuity and any other additional charges incurred.
Accounting / Billing
Hy’s rides are billed to either a customer’s credit card or a corporate account. All charges, including gratuity, are billed to your credit card or bill. For credit cards, payment is pre-authorized forty-eight (48) to seventy-two (72) hours prior to trip date. Full payment is taken after trip completion. Hy’s Limousines accepts cash and all other major credit cards (American Express, Discover, MasterCard, & Visa). Rates include the base charge, applicable fees and tolls, airport and regulatory fees, service transportation charge (STC), parking, and chauffeur gratuity. A gratuity of 15-20% is invoiced on every trip unless the client decides they would like to pay another amount. The gratuity is based on the service provided and completely at the descretion on the client.
All payments methods must be settled prior to trip date. Chauffeurs are not permitted to accept payment of any kind. All cash, checks, money orders, etc. must be paid at the office ten (10) days prior to trip date. All rates are subject to audit after service completion. This audit includes, but is not limited to, actual tolls, parking fees, additional stops, red-eye fees, additional time, etc. Client is responsible for full payment of any additional charges beyond the original agreement. Hourly trips are billed the number of hours the vehicle is ordered for plus all applicable time thereafter. A deposit is taken at time of reservation for all hourly reservations. Deposits are non-refundable. Deposits may be refundable for credit on future trips at the company's discretion.
Rates are confirmed at time of reservation. All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate, rates may vary. Suggested gratuity is added to on the bill for all trips. If you choose to provide an additional cash gratuity it is at your sole discretion and would be in addition to the gratuity already on your bill. If you prefer to pay the gratuity in cash you must specify that with our office staff prior to travel and it will be removed from your bill. You will not receive a full or partial refund for the gratuity by providing a cash tip to the chauffeur if you do not notify the office prior to travel. In booking a reservation, you authorize Hy's Limousine to bill you accordingly or charge the credit card provided for the services rendered at the rates given at time of reservation and any charges incurred after trip completion.
Any reservation with pick-ups during the hours of 11:59 PM EST and 5:00 AM EST will incur a ‘red-eye’ fee. For all trips, there is an additional fee for all pickups or stops after the first two (2). There is an additional fee on pickups from all piers and cruise terminals. Additional fees apply when crossing over from one airport to another. Service transportation charges and fuel charges are subject to change at anytime based on current rates. Parking fees are to be determined at the airport you’re arriving to. These charges are subject to change at any time. Please call our office for more the most updated information. Holiday surcharges may vary.
Wedding Limo Service / Prom Limo Service / Wait & Return Limo Service
For prom reservations, full payment is taken at the time of reservation. There are no refunds. A contract must be completed and signed by a parent of one of the minors traveling before a reservation is final. For wedding and wait and return (hourly) service reservations, a 50% deposit is taken at the time of reservation. The remaining balance must be paid fourteen (14) days prior to the trip date. Deposits will only be refunded if cancelled thirty (30) days prior to the trip date. Hourly trips are billed the number of hours the vehicle is ordered for, then in ½ hour increments, thereafter. All Hy's policies apply for all prom, wedding, and wait and return (hourly) service.
Hy’s Limousine is not responsible for acts of God, acts of Mother Nature and or circumstances that are beyond our control including, but not limited to traffic congestion, road closures, road work, accidents, flight delays, or weather delays. Hy’s Limousine reserves the right to terminate any reservation without refund, if our office or dispatcher feel that the client and or party of the client is putting Hy’s and or the client in danger of injury. Additionally, if the client and or party of the client are in the possession of any illegal material and or illegal substances, this service will be terminated immediately and charged at the full amount of the reservation. This is without exception. Hy’s Limousine is not responsible for items left in any vehicle, lost or damaged. If you do forget something in a vehicle please call our office immediately so that we can try to locate it for you. The client is responsible for all damages or cleaning charges incurred by the client or party of the client committed during service, either willfully or accidentally. Client holds Hy's Limousine service harmless and not liable for any personal or material damages arising from the conduct of his/her party willfully or accidentally. Client agrees that there will be no smoking in our vehicle(s). Client agrees that no illegal drugs or alcoholic beverages will be consumed in our vehicle(s). Client agrees that the passenger capacity of vehicle provided shall not be exceeded. Hy's reserves the right to replace vehicles, in case of mechanical problems, with vehicles of the same capacity or greater, but not always in the same color as ordered. In case of misconduct by your party, the chauffeur has the right to terminate service without any refunds. Hy's Limousine and its affiliates are not responsible for any lost items or luggage left at any airport or at any pickup or drop off location. Hy's Limousine Worldwide terms and conditions may be changed at any time, without notice thereof, by updating this information.