By placing a reservation with Hy’s Limousine you acknowledge and agree to the following policies and terms and conditions.

Rates

For travel to and from most major airport and cities our standardized transfer rates apply.  For travel between locations where we do not have a flat rate, an hourly charge is calculated plus applicable fees.  All trips billed on an hourly basis have an hourly minimum.  Hourly minimums apply for all vehicles, check with office for current minimums.  All prices listed on confirmations are estimates only.  Rates are subject to change.  Additional charges for stops, waiting time, parking, etc. may apply.  Hourly trips are billed the number of hours the vehicle is ordered for, then in ½ hour increments, thereafter.  Client is responsible for the full payment of any overtime charges, beyond the original agreement.  Final charges for the trip are determined upon ride completion.  A voluntary gratuity is suggested to all clients for all reservations, but is not mandatory.  The voluntary gratuity is based on the service provided and is completely optional and at the discretion of the client.  

Cancellation Policy / No-Show Fees

All cancellations MUST be made by phone only.  Email/TEXT cancellations are not accepted.

*Cancellations for SEDAN service less than eight (8) hours prior to scheduled pick-up in the continental United States, and less than twenty-four (24) hours if international, will result in a cancellation fee equal to the full price of the trip fare plus any applicable fees incurred, parking, wait time, etc.

*Cancellations for SUV, LIMO, SPRINTER/VAN, COACH BUS, LIMO BUS, & BUS service must be made by calling the office. A fifty (50) percent deposit is taken at time of reservation. This deposit is only refundable if cancelled thirty (30) days prior to trip date.  If cancellation is made less than thirty (30) days prior to reservation date for SUV, LIMO, SPRINTER/VAN, COACH BUS, LIMO BUS, & BUS service a cancellation fee equal to one hundred (100) percent of the trip total will be incurred. Deposits may be used for credit on future trips pending management approval.

We are not responsible for passenger flights or trains which are missed, cancelled, diverted, delayed or any other incident which results in failure to comply with the cancellation policy. We will exact our best effort to fulfill client needs in these instances subject to wait time fees or late cancellations and re-bookings without detriment to other reserved clients.  At the time of cancellation you will always be given a cancellation number for your records. It is the client’s responsibility to retain the cancellation number. If you are not able to contact Hy’s for your cancellation, it will be considered a ‘no-show’ and will result in a cancellation fee equal to the full fare of the trip plus all other charges (20% service fee, applicable waiting time, parking). All reservations will be considered a ‘no show’ at one (1) hour past your scheduled pick-up time. If you have not contacted our office or met your chauffeur by that time you will be charged in full for the reservation plus any other additional charges incurred. We will exact our best effort to fulfill client needs in these instances subject to wait time fees or late cancellations and re-bookings without detriment to other reserved clients.  Hy’s is not responsible for acts of God, acts of Mother Nature and or circumstances that are beyond our control including, but not limited to traffic congestion, road closures, road work, accidents, flight delays, or weather delays.  Hy’s reserves the right to terminate any reservation without refund, if our office or dispatcher feel that the client and or party of the client is putting Hy’s and or the client in danger of injury.  Additionally, if the client and or party of the client are in the possession of any illegal material and or illegal substances, this service will be terminated immediately and charged at the full amount of the reservation. This is without exception.  Hy’s Limousine is not responsible for items left in any vehicle, lost or damaged.  If you do forget something in a vehicle please call our office immediately so that we can try to locate it for you.  The client is responsible for all damages or cleaning charges incurred by the client or party of the client committed during service, either willfully or accidentally.  Client holds Hy’s Limousine Worldwide, Hy’s Livery Service, Inc., HLS Executive Coach, LLC, or Fairfield Executive Livery harmless and not liable for any personal or material damages arising from the conduct of his/her party willfully or accidentally.  Client agrees that there will be no smoking in our vehicle(s).  Client agrees that no illegal drugs or alcoholic beverages will be consumed in our vehicle(s) by any passengers under 21 years of age.  Client agrees that the passenger capacity of vehicle provided shall not be exceeded.  Hy’s reserves the right to replace vehicles, in case of mechanical problems, with vehicles of the same capacity or greater, but not always in the same color as ordered.  In case of misconduct by your party, the chauffeur has the right to terminate service without any refunds.  

Change Policy

Hy’s Limousine requires that all changes be received by phone four (4) hours prior to scheduled pick-up time. If a change cannot be accommodated and results in a cancellation, the client will be charged one hundred (100) percent of the fare including the 20% service fee. Changes cannot be made with our chauffeurs. All changes must be made with a Customer Service Representative or a Dispatcher by calling the office at (203) 934-6331 or (800) 255-5466.

Wait Time

At Hy’s, all flight arrival times are updated in real time. Our information is only as reliable as the information provided by the airlines and airports. Once you have contacted our office, wait time will start thirty (30) minutes past the last posted flight arrival time or at a time otherwise designated by the Hy’s dispatcher. Wait time will be billed at the hourly rate of the vehicle that was reserved plus any additional charges.

For all point to point reservations there is a fifteen (15) minute grace period from the scheduled pick-up time. Wait time charges will begin once that fifteen (15) minute grace period has past or at a time designated by the Hy’s dispatcher. Wait time will be billed at the hourly rate of the vehicle that was reserved plus additional charges.

Accounting / Billing

Hy’s rides are billed to either a customer’s credit card or a corporate account. All charges are billed to your credit card or bill. For credit cards, payment is pre-authorized forty-eight (48) to seventy-two (72) hours prior to trip date. Full payment is taken after trip completion. Hy’s Limousines accepts cash and all other major credit cards (American Express, Discover, MasterCard, & Visa). Rates include the base charge, tolls, airport and regulatory fees, service transportation charge (STC), parking and any other applicable fees.  A voluntary gratuity is suggested to all clients for all reservations, but is not mandatory.  The voluntary gratuity is based on the service provided and is completely optional and at the discretion of the client.

All payments methods must be settled prior to trip date. Chauffeurs are not permitted to accept payment of any kind. All cash, checks, money orders, etc. must be paid at the office ten (10) days prior to trip date. All rates are subject to audit after service completion. This audit includes, but is not limited to, actual tolls, parking fees, additional stops, red-eye fees, additional time, etc. Client is responsible for full payment of any additional charges beyond the original agreement. Hourly trips are billed the number of hours the vehicle is ordered for plus all applicable time thereafter. A deposit is taken at time of reservation for all hourly reservations. Deposits are non-refundable. Deposits may be refundable for credit on future trips at the company's discretion.

Rates are confirmed at time of reservation. All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate, rates may vary.  In booking a reservation, you authorize Hy's Limousine to bill you accordingly or charge the credit card provided for the services rendered at the rates given at time of reservation and any charges incurred after trip completion.

Additional Charges

Any reservation with pick-ups during the hours of 11:59 PM EST and 5:00 AM EST will incur a ‘red-eye’ fee. For all trips, there is an additional fee for all pickups or stops after the first two (2). There is an additional fee on pickups from all piers and cruise terminals. Additional fees apply when crossing over from one airport to another. Service transportation charges and fuel charges are subject to change at anytime based on current rates. Parking fees are to be determined at the airport you’re arriving to. These charges are subject to change at any time. Please call our office for more the most updated information. Holiday surcharges may vary.

Wedding Limo Service / Prom Limo Service / Wait & Return Limo Service

For prom reservations, full payment is taken at the time of reservation. There are no refunds. A contract must be completed and signed by a parent of one of the minors traveling before a reservation is final. For wedding and wait and return (hourly) service reservations, a 50% deposit is taken at the time of reservation. The remaining balance must be paid fourteen (14) days prior to the trip date. Deposits will only be refunded if cancelled thirty (30) days prior to the trip date. Hourly trips are billed the number of hours the vehicle is ordered for, then in ½ hour increments, thereafter.  All Hy's policies apply for all prom, wedding, and wait and return (hourly) service.  Hourly minimums apply for all vehicles, check with office for current minimums.

COVID-19 Precautions & Risk Reduction Measures

*99% of all Hy's Employees have been fully vaccinated!*

Being an essential service, Hy's has contingencies in place to ensure the continuation of our operations 24/7 during catastrophic events and have added additional services during this COVID-19 pandemic (*see "Hy's is Here for the Community").  The health and safety of our passengers, employees, and partners are our highest priority and we are committed to providing the safest experience possible as we evaluate and adjust our operations to meet the evolving guidelines from the CDC and local government officials.  As we continue to manage our way through this crisis, we are taking steps to proactively safeguard our operations and ensure the health and safety of our passengers and employees.  We ask that you also do your part to protect others by wearing a mask and following these recommendations to stop the spread of COVID-19.

Per the Centers for Disease Control & Prevention (CDC) and government official guidelines, Hy's has implemented the following risk reduction protocols.  As the situation is ever-changing and may evolve, please check back frequently for updates. 

Health Screenings

  • *90% of all Hy's employees have been fully vaccinated!*
  • All Hy's office employees and chauffeurs undergo temperature screening with no touch thermometer guns at the beginning and ending of each shift.
  • Employees are not be permitted to work if they are displaying symptoms of COVID-19. 
  • Chauffeurs have personal thermometers to check their temperature frequently and report real time results back to the office.

Employee Precautions & Preparation

  • Chauffeurs wear face masks and gloves at all times in the office and in the field.
  • Office employees wear masks at all times in the office and in the field and always work a minimum of six (6) feet apart.
  • Chauffeurs are equipped with disinfectant spray, hand sanitizer, and hand wipes, extra masks/gloves.
  • Chauffeurs will have complimentary disposable masks and hand wipes for clients if needed. 
  • All employees are reminded daily to wash hands frequently and follow other risk reduction protocols at all times.
  • It will be the expectation that passengers will be responsible for providing a personal mask and maintaining social and physical distance from others.  *5 actions you can take to protect others, help us keep each other safe and stop the spread!

Vehicle Sanitation & Cleaning

  • Vehicle interiors are thoroughly cleaned and disinfected with CDC recommended alcohol-based disinfectant before and after every ride, paying special attention to touch points, seating areas, armrests and door handles (interior & exterior).
  • Electrostatic sprayers with hospital-grade disinfectant are used to sanitize vehicle interiors and surfaces at the start of each day.
  • HEPA filters are installed in vehicles interior air filtration systems (​HEPA units have an efficiency rating of 99.995%, which assures a very high level of protection against ​airborne​ transmission).
  • Vehicle exteriors are cleaned daily.

Physical & Social Distancing

  • Plastic partitions are installed in all vehicles.
  • Passengers are prohibited from sitting in the front seat of any vehicle.
  • All applicable pickups must be "express/curbside" as chauffeurs are not permitted to enter airports, offices, residences, etc.
  • The maximum vehicle seating capacity for passengers will be subject to change and will evolve with the level of distancing requested by government officials and the CDC. Physical distancing mandates will be practiced and protected in and outside of all livery vehicles and charter buses.  
  • Physical contact and sharing of any items between employees, drivers and passengers is prohibited.
  • Coaches/Buses will be loaded and unloaded on a first in, last out procedure.  

COVID-19 Warning

We have taken enhanced health and safety measures for our passengers and employees. 

An inherent risk of exposure to COVID-19 exists in any public place where people are present.  COVID-19 is an extremely contagious disease that can lead to severe illness and death.  According to the Centers for Disease Control and Prevention (CDC), senior citizens and people with underlying medical conditions are especially vulnerable.

By reserving a vehicle with Hy's Livery Service, Inc. you voluntarily assume all risks related to exposure to COVID-19.

Help keep each other healthy and safe!  Wear a mask!

Other

Hy’s Limousine is not responsible for acts of God, acts of Mother Nature and or circumstances that are beyond our control including, but not limited to traffic congestion, road closures, road work, accidents, flight delays, weather delays, and pandemics. Hy’s Limousine reserves the right to terminate any reservation without refund, if our office or dispatcher feel that the client and or party of the client is putting Hy’s and or the client in danger of injury. Additionally, if the client and or party of the client are in the possession of any illegal material and or illegal substances, this service will be terminated immediately and charged at the full amount of the reservation. This is without exception. Hy’s Limousine is not responsible for items left in any vehicle, lost or damaged. If you do forget something in a vehicle please call our office immediately so that we can try to locate it for you. The client is responsible for all damages or cleaning charges incurred by the client or party of the client committed during service, either willfully or accidentally. Client holds Hy's Limousine service harmless and not liable for any personal or material damages arising from the conduct of his/her party willfully or accidentally. Client agrees that there will be no smoking in our vehicle(s). Client agrees that no illegal drugs or alcoholic beverages will be consumed in our vehicle(s). Client agrees that the passenger capacity of vehicle provided shall not be exceeded. Hy's reserves the right to replace vehicles, in case of mechanical problems, with vehicles of the same capacity or greater, but not always in the same color as ordered. In case of misconduct by your party, the chauffeur has the right to terminate service without any refunds. Hy's Limousine and its affiliates are not responsible for any lost items or luggage left at any airport or at any pickup or drop off location. Hy's Limousine Worldwide terms and conditions may be changed at any time, without notice thereof, by updating this information.

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