Customer Feedback Survey

At Hy’s customer satisfaction is our #1 priority.  Your feedback is extremely important to us and allows us to maintain the high level of service that you are accustom to receiving from our staff.  Please take a moment to fill out the following survey and share your thoughts on how we’ve done.

(* Denotes Required Fields)

Were you the passenger on this reservation?: *
What was the type of trip you used us for?: *
Please Rate Your Experience with our Customer Service, Dispatch, and Reservations Department
Was your call answered promptly?:
How helpful and knowledgeable was the staff in making your reservation?:
What was the level of courtesy and professionalism of the staff answering the phone?:
Please Rate Your Experience with our Chauffeur
Was the Chauffeur on time for your pickup??:
Was the Chauffeur’s appearance neat and professional?:
Did the Chauffeur open the door for you?:
Did the Chauffeur assist you with your luggage?:
Was the Chauffeur prepared and familiar with the itinerary?:
Was the amount of talking by the Chauffeur appropriate?:
Did the Chauffeur drive you in a safe, comfortable manner?:
What was the level of courtesy and professionalism of the Chauffeur providing services?:
Please Rate Your Experience with our Vehicle
Was the vehicle clean inside and out?:
What was your overall level of satisfaction pertaining to the vehicle?:
Please Rate Your Overall Experience
How would you rate your overall experience?:
We encourage you to send us additional comments about your experience to help us to serve you better.:
Would you recommend us to your friends, family, and business contacts?:
How did you hear about Hy's?:
Name:
(Why do I need my name?)
Reservation #:
Email Address:

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